Shipping policy
International Shipping Policy (FedEx / UPS / EMS)
1. Available Shipping Methods
We offer three international shipping services. You can choose based on delivery speed, budget, and customs clearance preference:
| Carrier | Features | Estimated Delivery Time | Tracking |
|---------|----------|------------------------|----------|
| **FedEx** | Fast, fully trackable, strong customs clearance | 6–10 business days | ✅ Full tracking |
| **UPS** | Reliable, wide coverage, ideal for high-value items | 6–10 business days | ✅ Full tracking |
| **EMS** | Flexible customs clearance, moderate cost, easier delivery in some countries | 5–12 business days | ✅ Most shipments trackable |
> Note: Delivery times are calculated from the shipment date, not including order processing time (usually 6–10 business days).
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2. Shipping Costs
- Shipping costs are calculated based on **package weight (actual or dimensional weight, whichever is higher)** and destination country/region. The final cost is shown at checkout.
- An **remote area surcharge** may apply (as defined by the carrier). If so, we will notify you in advance.
- Orders over **e.g., $200 USD** qualify for **free shipping (FedEx or UPS economy service only)**.
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3. Customs & Duties
- All orders are shipped on a **DDU (Delivered Duty Unpaid)** basis. This means **customs duties, VAT, and clearance fees are the buyer’s responsibility**.
- **EMS** may have a lower inspection rate in some countries, but buyers are still advised to check local import policies.
- **FedEx / UPS** will actively collect duties and advance fees from the recipient. Refusal to pay may result in package destruction or return (return shipping fees apply to the buyer).
- If a package is returned due to the buyer refusing to pay customs duties, we will deduct round-trip shipping fees and duty deposit before processing a refund.
> Tip: Business buyers can provide their tax ID. Individual buyers are advised to keep an order value within the duty-free allowance.
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4. Processing & Dispatch Time
- Orders are dispatched within **1–2 business days** (excluding holidays).
- Once shipped, you will receive an email with **tracking number and tracking links**.
- Delivery may be delayed due to customs inspection, weather, strikes, or other force majeure events. We will help track and follow up.
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5. Address Changes & Returns
- **Address cannot be changed** after shipment. If a package is returned due to an incorrect address, the buyer is responsible for re-shipping fees.
- If a package is left unclaimed at the local depot for too long (usually 5–7 days), it will be returned to China. The buyer bears all return costs.
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6. Lost or Damaged Packages
- If a package is lost in transit (no tracking updates for more than 15 days), we will assist in filing a claim with the carrier. Compensation will be based on the order value (excluding shipping fees).
- If the outer packaging is visibly damaged upon delivery, please **take photos and refuse delivery**, then contact us immediately.
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7. FAQ
**Q: Can I request FedEx instead of UPS?**
A: Yes. Please leave a note at checkout. We will try to accommodate your request, though final carrier choice may depend on warehouse logistics.
**Q: Does EMS also incur customs duties?**
A: Yes. EMS also clears customs according to local regulations, though inspection rates may be lower in some countries. It does not mean duty-free.
**Q: How do I track my package?**
A: Use the tracking number provided in our email and visit the official website:
- FedEx: www.fedex.com
- UPS: www.ups.com
- EMS: www.ems.com.cn